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Privacy Policy

1. Introduction

Deaf Village Group (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or contact us.

2. Information We Collect

We may collect and process the following information:

  • Personal details such as your name, email address, phone number, and postal address when you contact us or make a booking.

  • Payment details when making donations, bookings, or purchases (processed securely through third-party payment providers).

  • Usage data such as IP addresses, browser type, and how you use our website to help improve our services.

  • Marketing preferences if you sign up for newsletters or updates.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide our services.

  • Process bookings, donations, or event registrations.

  • Improve our website, services, and communications.

  • Send relevant updates or newsletters (only with your consent).

  • Comply with legal obligations and safeguard our organisation.

4. Data Sharing

We do not sell or trade your personal information. Your data may be shared only with:

  • Trusted service providers who help us operate our website or process payments.

  • Legal or regulatory bodies if required by law.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your data. Information is stored securely and only kept for as long as necessary for the purpose it was collected.

6. Cookies

Our website uses cookies to improve your experience and understand how the site is used. You can adjust your cookie settings in your browser at any time.

7. Your Rights

You have the right to:

  • Access the information we hold about you.

  • Request correction or deletion of your personal data.

  • Withdraw consent for marketing communications at any time.

  • Complain to the Information Commissioner’s Office (ICO) if you believe your data rights have been breached.

8. Contact Us

If you have any questions or requests about this privacy policy or your personal data, please contact:

- info@deafvillage.org.uk
- Deaf Village Group, The White House, Off Stansfeld Street, Blackburn, Lancashire, BB2 2NG

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